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FAQs

Do you have any questions? Here you will find answers to frequently asked questions about EuroTier. If you require further assistance please send an email to [email protected] or call us on+49 (0) 69 24 788-425.

Travel and accommodation  Ticket prices and ordering process  Ticket adjustments & insurance  Hygiene requirements

Digital service tools  General information  Further questions

Travel & Accommodation

On our website under Visit > Travel & Accommodation you will find more information to your travel options.

Use the following adress for you navigation system: Messegelände, 30521 Hannover
Coming from the south, enter "Kronsbergstraße", from the north the "Hermesallee"
In the vicinity of the exhibition grounds, please ignore your navigation system when the first signs for traffic control become visible and you will be guided quickly and comfortably to a parking lot.  

Various parking spaces are available for trade fair visitors. Follow the signs on site. Further information can be found on our website under Visit > Travel by car

A day ticket costs 11 €/day for a car. Further prices can be found on our website under Visit > Travel by car. 

Yes, in all parking areas. You will be directed to appropriate parking spaces. If you would like to be picked up from the car park, please let the staff in the car parks know.

Buses are directed to appropriate parking lots. Just follow the signs for traffic control.

Tram lines 8 and 18 stop directly at the exhibition grounds at the North Entrance 1.

No. Tickets are not valid for public transport.

No. There is no shuttle from the main station to the fair. With the tram line 8 or 18 you can get from the main station to the exhibition center (entrance north 1) in about 20 minutes. 

Yes. During the fair, an exclusive shuttle service is available for 10 EUR each way. Reserve your shuttle ride conveniently in advance on www.messeshuttle.bfm4you.de.  

You can take the shuttle service or take the S-Bahn S5 to the main station and from there take the S4, tram 8 or 18 to the fair.

Ticket prices & ordering process

You can also buy tickets at the box office on site at any time. 
However, we strongly recommend that you purchase the tickets online in advance in order to avoid increased waiting times at the entrance and to benefit from the discounted price.

A day ticket costs 35 € at the ticket office. In the ticket shop it costs 27 €. We strongly recommend that you purchase your ticket in the online ticket shop to avoid waiting times at the entrance.

No. Tickets cannot be ordered by telephone.

No, there are only day and season tickets.

From the age of 13, children pay the reduced ticket price of 17 € in the online ticket shop (25 € at the box office).
Children up to and including 12 years of age receive free admission. Please also buy a free ticket for your child in advance in our ticket shop. You can book this additionally and free of charge when registering / purchasing your own ticket. To do this, just provide your child's name and date of birth.

Pupils (from the age of 13), trainees, students, pensioners and people with disabilities (from a degree of disability of 50%) pay a reduced day ticket price of 17 € in our ticket shop. Please note that discounts are only valid in conjunction with a valid student, pensioner or disability card, which must be presented at the entrance.

Yes, bus drivers have free admission. All you have to do is register at the DLG info booth (in each entrance).

Yes. Teachers who accompany groups of students also pay the student price.

No. You can only pay by credit card (Visa or Mastercard) or PayPal.

No. There are no exclusive days at EuroTier/Energy Decentral.

Ticket adjustments & insurance

No, name changes are not possible.

Unfortunately, a cancellation of tickets is no longer possible after the 14-day objection period.

Unfortunately, tickets can no longer be canceled after the 14-day objection period. You can insure yourself against cancellation due to illness by taking out ticket insurance with our partner Ergo Reiseversicherung. If you have any further questions, please contact our partner Ergo Reiseversicherung directly.

Ergo info number: 
Tel. +49 (0) 89 4166 -1766 (Mon–Fri 7 a.m.–9 p.m., Sat 9 a.m.–4 p.m.)
E-Mail: [email protected]

We have taken out admission ticket insurance in your favor with ERGO Reiserversuchung AG as part of a group insurance contract. You can join this for just €1.49 gross per person and ticket by taking out ticket insurance. The insurance can only be taken out when the ticket is ordered. Please select the additional "ticket insurance" when booking. Please refer to the insurance conditions for details.

For example, if you unexpectedly become seriously ill or have a serious accident and cannot visit the trade fair, you will be refunded the full ticket price including fees.

If damage to your property stops you, you will also get your entrance fee back, just like if you miss more than half of the day of the fair because public transport is more than 2 hours late.

It is not possible to book the ticket insurance once the ticket has been ordered.

After the occurrence of an insured event, you, as the insured person, are obliged to keep the damage as low as possible and to report it immediately.

Please report damage to:
ERGO Reiserversicherung AG, Leistungsabteilung
Postfach 800620
81605 München

Or conveniently online: www.ergo-reiseversicherung.de/schadensmeldung

 

Yes, your online bill can be adjusted. Please send us an e-mail to [email protected]

Hygiene requirements

The organization of events in times of Corona requires special hygiene and infection protection measures. For the DLG, the safety and health of our customers, partners, guests and employees has top priority. We therefore continue to recommend wearing a mask and observing the hygiene rules and the minimum distance.

Digital service tools

If you buy or register a ticket for EuroTier / EnergyDecentral in Hanover, you will receive direct access to DLG-Connect in your confirmation email. If you are unable to take part in EuroTier / EnergyDecentral, you can register free of charge at www.dlg-connect.com with your e-mail address.

There is also a trade fair app this year. You will find it in the Android and IOS app store from September 2022.

With the EuroTierEuroTier/EnergyDecentral app you can plan and carry out your trade fair visit in the best possible way. The following functions are available to you, among others:

  • My trade fair - here you can, among other things, mark exhibitors and events as favorites and plan your individual trade fair route, but also access all your scanned Mixie-Points.
  • Networking - get in touch with exhibitors and other trade fair participants and arrange appointments in advance. Maintain your own profile here to be digitally visible at the trade fair.
  • Mixie-Points - With the scan function in the app, you can scan the Mixie-Points (QR codes) at the trade fair and receive valuable information about exhibitors and products.
  • Information about events, products, exhibitors, sites and a digital selfie picture frame is also available for you 

all bundled in your EuroTier/EnergyDecentral app.

Mixie Points are a new digital service. Collecting and managing information has never been easier. Use the EuroTier/EnergyDecentral app to scan the Mixie Points (QR codes) at the trade fair and receive valuable information about exhibitors and products. Create your individual electronic trade fair folder in your app - the information is also available to you immediately after the trade fair. You can also help make the trade fair more sustainable and conserve natural resources.

General information

The next EuroTier / EnergyDecentral will take place on November 15-18, 2022 at the Hanover Exhibition Center. On these days, the fair is open daily from 9 a.m. to 6 p.m.

 

The mobile app will be available free of charge in the App Store from September 1. Here you can find all exhibitors, and events and mark them as favorites for your visit. On our website you will find the exhibitor database ( >Exhibitors & Products). There you can create an individual list and also see the location of the stand on the site. 

Yes, you will find a cloakroom at all entrances. There you can leave your coats for a fee of €2 or your luggage for a fee of €3.

Exhibitors : Meeting rooms can be booked by exhibitors during EuroTier/ EnergyDecentral.

Contact:
Conference Room Rental:
Tel: +49 511 89-36530
[email protected]

Visitors: Meeting rooms are available for international visitors in the International Visitors' Lounge. These can be reserved free of charge for one hour a day. Please send your request to [email protected]

The catering on the exhibition grounds is organized by Deutsche Messe. In every open hall you will find a restaurant or bistro. A restaurant overview can be found on the Deutsche Messe website

The catering on the exhibition grounds is organized by Deutsche Messe. A restaurant overview can be found on the Deutsche Messe website. If you would like to reserve tables for groups, please contact [email protected].

Dogs or other pets are not allowed.

Further questions

For further questions and information, please contact our service staff at:
Tel.: +49 (0) 69 24 788-425 or via the contact form.