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FAQs for exhibitors

(Last updated: 21 August 2024)

General   Tickets for stand personnel    Invitation management   Scan2Lead   Sustainability guide

Exhibitors can register from 15.11.2022 to 01.02.2023 in the Exhibitor Service Portal. The registration portal will remain open to exhibitors depending on the availability of vacant stand spaces.

By submitting the exhibitor application you are bindingly registered. Please note that confirmation of registration does not automatically result in a guaranteed stand confirmation. The contract for the stand is concluded at the moment when the stand confirmation will have been provided by DLG Service GmbH.

You will receive info mailings from us at regular intervals with important information for exhibitors. Please contact us if you have not received any mailings.

The hall plan can be viewed in the Exhibitor Service Portal after stand confirmation in May.

 

Please indicate your preferred stand size and location on the registration form. The halls are planned based on this. The layout is organised according to our specialist group concept in order to offer visitors the best possible orientation. You will be able to view your stand location and hall plan after your stand confirmation.

After receiving the binding application, the registration fee will be invoiced.

The basic fee includes: AUMA-fee 0,60 €/m², 3 kW power connection, power consumption, daily stand cleaning and a set of waste bags for waste disposal. You can find an overview of the Full-Service stand options here.

In the event of cancellation by the exhibitor prior to stand confirmation, the €553.00 registration fee remains payable. The exhibitor will be invoiced for this shortly after registration.
Cancellations that are received after stand confirmation will additionally be charged at 25% and more of the stand rental invoice. Please refer to the following table for details:

Time of receipt of cancellation by DLG Service GmbH

Cancellation fee

% of the price based on the confirmed area

Change of contract

(from full-service to stand area without stand construction)

Up to stand confirmation 

€ 553.00

0%

From stand confirmation to 15.08.2024

€ 553.00 + 25% of the stand hire

5%

From 16.08.2024 to 16.09.2024

€ 553.00 + 75% of the stand hire

10%

From 17.09.2024 to 18.11.2024

€553.00 + 100% of the stand hire

35%

Registration fee: The registration fee for the main exhibitor will be invoiced separately after receipt of the registration documents.

Stand rental and advance payment of service charges: With the stand confirmation (from mid-May 2024 on) stand rental and advance payment of service charges (28.00 €/sqm) will be invoiced. (You can find further information about advance payment of service charges here.)

Services: The different services will be invoiced at different times depending on the service provider.

Invoice service charges: The actual service charges invoiced by DLG will be billed after the trade fair in form of an invoice or credit note - probably in December 2024.

Note: Invoices for DLG services can only be made available via the Exhibitor Service Portal. Invoices from service partners can be sent by e-mail or via post . We recommend that you carefully check all invoices you receive by e-mail to prevent fraud (spam mails). If you are unsure, we will be happy to help you. 

In order to ensure the best placement for you, we strongly recommend that you register before 1 February 2024. Our "Late Fee" prices apply for registrations after 1 February.

You can register your innovations for our awards after stand confirmation, probably from mid-May 2024, via the Exhibitor Service Portal. Registration deadline is July 31, 2024.

Registered exhibitors or co-exhibitors can rent rooms of various sizes in the centrally located Convention Centre (CC). The conference rooms offer space for events and functions with 10 to 1,100 guests. Please contact the conference room rental department of Deutsche Messe AG directly:  Tel. +49 511 89-36530; [email protected]

DLG International’s foreign offices and proven sales partners will be glad to support you with your trade fair planning. Contact the sales partner in your country. An overview can be found here.

Is your country not listed? Contact us within the project team.

All offers and service partners of EuroTier / EnergyDecentral 2024 can only be found on our website. If you are unsecure, please feel free to contact us for assistance.

Tickets for stand personnel

The personalised digital admission tickets for stand personnel will be available from around the beginning of September 2024 insofar as all invoices have been paid. The admission tickets will be made available in PDF format and as a file for your smartphone wallet in the ticket service centre (which you can conveniently access directly from the exhibitor service portal).

Depending on the size of your stand, you will receive free season tickets for your stand personnel. You can also add employees to your digital company profile (exhibitor lists on the trade fair website and trade fair app).

Each admission ticket must be personally registered online prior to the trade fair. Multi-day tickets are not transferable. At the same time, the multi-day ticket is also a set-up and dismantling ticket. It is valid from 4 to 21 November.

You can order additional admission tickets for stand personnel in the exhibitor service portal.

Yes, admission tickets for stand personnel are personalised. A maximum of four multi-day exhibitor tickets can be registered per e-mail address. However, the name stored for the e-mail address is then shown on each of these tickets.

The admission tickets for stand personnel that are ordered in addition to the free allotment and the vouchers for visitors will be settled by offsetting them against the advance ancillary cost payment after the trade fair.

Access to the trade fair grounds during the set-up and dismantling phase is only permissible with a valid set-up and dismantling ticket. The multi-day ticket registered for stand personnel is also a set-up and dismantling ticket at the same time. You only require additional set-up and dismantling tickets for persons who arrive either before or after the trade fair.

Persons who are unable to produce a valid set-up and dismantling ticket will be ejected from the grounds. The tickets are free and the number per exhibitor is not limited.

Our organisation team will be happy to answer all questions concerning ordering and managing stand personnel admission tickets. The team can be contacted by calling +49 69 24788-555 or sending an e-mail to: [email protected].

DLG is only an intermediary for parking spaces. Multi-day parking tickets for passenger cars, trucks, caravans and camper vans will be issued by the car park administration subject to the conditions set out in the exhibitor service portal, service offer ‘Multi-day parking tickets for exhibitors:

Gesellschaft für Verkehrsförderung - Parkplatzverwaltung
Messegelände, Europaallee
30521 Hannover
Telefon +49 511 89-33604
Fax +49 511 89-33410
E-Mail: [email protected]

Invitation management

You can order vouchers via the Ticket Service Center (TSC). You can access the TSC via the Exhibitor Service Portal under "Service Orders" > "Admission tickets for visitors and stand personnel / car park" > "Inviting visitors".

You can order vouchers from the Ticket Service Center at any time even during the trade fair and send them directly via "Invite visitors".

For every square meter of exhibition space rented, EUR 7 goes into a bonus pot. This bonus pot is paid out in full, reducing the cost of the vouchers used. You can even invite international visitors to EuroTier / EnergyDecentral free of charge, as they receive a 100% discount. Vouchers used by German visitors are discounted by the remaining amount. You therefore no longer pay the full price of EUR 19.33 (net).

You will only be billed for vouchers if they are use  on site (scanned at the entrance). Ordering or registering vouchers does not incur any costs.

We have set this 100 voucher for you in advance so that you can test the invitation management tool straight away. The vouchers can be redeemed for day tickets. Registration of the vouchers is free of charge. Costs only arise when the tickets are used on site to admit visitors from Germany. International visitors are of course free of charge.

You get sent invitations by e-mail through the campaign tool under "Invite visitors". Instructions can be found here.

Via "Invite visitors" you can either send invitations by e-mail or download registration links and codes. To do this, use the "Provide Registration Codes" campaign type. In the next step you can choose a contingent and specify the number of registration codes required.

You can view all visitor data under "Visitor Ticket overview". There you can resend invitations or change the email address.

Scan2Lead

You can get a test license here free of charge. You will then receive all information about the test license by email.

A free license is already included in your basic media entry. You will receive it by email at the beginning of October. You can order additional licenses and hardware via the Exhibitor Eervice Portal - under "Service orders" > "Company Profile, Leadtracking,..." > "Leads by Scan2Lead - included and upgrades". Licenses can be ordered at any time before the fair. Hardware must be oredered by October 29, 2024.

You can pick up your oreded hardware at our service point in the Information Center (IC) in room 00.112.

Beginning of october we will send you a key for your free license via e-mail. If you so not get the e-mail, please contact us via [email protected].

As soon as you book licenses in the Exhibitor Service Portal, you will receive the license keys by email from Scan2Lead. You will also receive a portal key for the Scan2Lead portal in a separate email.

No. A license can only be used on one device. If a license is to be used on another device, you must click on "Pass on license" in the settings. The license can then no longer be used on the device.

No. With your free license, you receive all leads including contact details directly in your Scan2Lead-Portal and can download them at no additional costs. Of course, this also applies to additionally booked licenses.

With the test license or your additionally booked licenses, you will also receive a portal key for the Scan2Lead portal by email. With this key you can log into the portal and manage your licenses / hardware, edit lead forms and download leads.

Your leads are available in the portal until January 10th, 2025.

When registering for the event, we inform all participants about the use and transfer of data. The data is only transfered if the service is used voluntarily by having his or her badge (name tag with QR code) scanned. Having it scanned is considered a consent. This allows you to use the data to address the visitor after the trade fair and to provide information about scanned products and services. For further use, for example in a newsletter, you need a separate consent from the visitor.

Yes, if you order multiple licenses, you will receive a graduated discount. Information on the discount can be found in our Exhibitor Service Portal. The discounts cannot be combined with each other.

In the Scan2Lead portal you can adapt your lead form under "Lead form" according to your needs. Further information is available in the Scan2Lead-Center.

With the SMART license for mobile devices (smartphones and tablets) you can also scan business cards.

With the SMART license, the scanned visitor data is temporarily stored locally and transferred to the Scan2Lead portal as soon as you are online again. You can use the "COLLECT" hand scanner completely offline. The data is stored on the device and manually transferred to the portal.

You can forward contacts directly from the Scan2Lead app ("SMART" license") by e-mail or other common messenger services.

Interfaces to your own systems are possible. Just contact us at [email protected].

For the interface we work with Zapier and Make. Workflows are also possible here. Please contact us at [email protected].

Sustainability guide for exhibitors

The guide informs exhibitors about resource-saving measures in the planning and implementation of their trade fair presence.

  • Use digital flyers with "DLG QR Codes" and avoid large quantities of paper.
  • Instruct your stand builder to install recyclable carpet or reusable carpet tiles on your stand.
  • Reduce stand construction materials wherever possible.
  • Use stand modules that are reusable or easily recyclable materials.
  • Check whether you can use packaging materials more than once.
  • Check whether upcycling of corporate clothing is possible.
  • Check whether it's possible to transport your machines under a cover rather than wrapped in film.
  • Organise the journey of your employees by bus shuttle to Hanover and the trade fair grounds.
  • Electromobility: Use the charging stations on the trade fair grounds.
  • Use the new Green Voucher of our WeReforest project for your invitation management. At the same time, you are investing in climate-stable forest areas.
  • Include a link to the public transport timetable in your visitor invitation.
  • Use reusable dishes and cutlery.
  • Hire a caterer who uses regional and seasonal products.
  • Make sure you use regional service partners.
  • Plan for reusable decorating materials.
  • Replace cut flowers with potted plants.
  • Reduce your company's ecological footprint and support the diverse ecosystem services of our forests.
  • In the service area of the Exhibitor Service Portal you will find further information and can donate directly to the association.